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How xabjee Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your bKash, Nagad or Rocket payments, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device data clarityBangladesh-region eligibility applies
xabjee How xabjee Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal information we hold on your account — including payment details linked to bKash, Nagad or Rocket — reach out through one of the channels below. We aim to acknowledge your request promptly and respond fully within the window required by applicable rules. Always send your request from the email or phone number registered to your account so we can verify your identity before making any changes.

Email Support Send your data request to our support email from your registered address. Include your account ID so we can locate and verify your records without delay.
Live Chat Open the live chat widget on any page of xabjee while logged in. Our team can log your privacy request directly and confirm next steps for your account.
Account Settings Path Go to Account, then Privacy, then Data Request inside your xabjee dashboard. You can download a copy of your stored data or flag it for deletion from that screen.
DATA HANDLING PRACTICES

How We Keep Your Account Information Safe

Security on your account is not just a setting — it is built into how we process every deposit and withdrawal. When you verify a Rocket or Nagad payment, that transaction data moves over an encrypted connection and is never stored in plain text. We review access logs regularly so that if anything unusual shows up on your account, we catch it early. Your account password is hashed; our own staff cannot read it. We keep your data only as long as your account is active or as required by applicable record-keeping rules — after that, we delete or anonymise it.

Encrypted Payment Data

Every bKash, Nagad and Rocket transaction reference is transmitted and stored using encryption. Plain-text payment details are never written to our servers at any stage.

Cookie and Device Transparency

We use session cookies to keep you logged in and analytics cookies to see which pages work well. You can manage cookie preferences from the banner shown on your first visit.

Account Access Controls

Login to your xabjee account requires OTP verification to your registered phone number. Unrecognised device attempts are flagged and you receive an immediate alert.

Data Retention and Deletion

We hold your account data while your account remains active. Once you close your account, we anonymise personal records within the period required under applicable rules.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how xabjee handles personal data, payment records and account access. If your question is not here, contact us through the channels listed above and we will get back to you directly.

Yes, we store the wallet number you use for deposits and withdrawals so payments can be matched to your account correctly. This detail is encrypted and never shared with unrelated third parties.

Yes. Go to Account, then Privacy, then Data Request in your dashboard, or contact support from your registered email. We will compile and send your data within the applicable response window.

Submit a deletion request through the Data Request screen in your account settings or via live chat. We will process it and confirm once your records have been anonymised or removed.

We share limited data only with payment processors like the networks behind bKash and Rocket, and with identity verification partners — strictly to complete your requested transactions. We do not sell your data.

We use session cookies for login continuity and analytics cookies for page performance. You can adjust cookie preferences from the consent banner on your first visit or in your browser settings at any time.

Access is limited to staff who need it to process payments, resolve support tickets or investigate security alerts. Your password is hashed — no staff member can read it in plain text.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.